Nebrisca ValonikaPortofolio

Computer Science Fresh Graduate

I am a Computer Science graduate from BINUS University with a focus on Database Technology. I have experience in cloud infrastructure, PaaS solutions, and server management through my role at Dewaweb (Dewacloud). I am also skilled in IT helpdesk operations using tools such as Zendesk, WHMCS, cPanel, and WordPress to support cloud client management.

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Web Hosting & Platform

cPanel, WordPress, Web Hosting

Cloud & PaaS

Cloud Computing, PaaS, Dewacloud

Technical Support

Troubleshooting, Customer Support

Support & CRM Tools

WHMCS, Zendesk

Backup & Recovery

JetBackup 5

Edukasi

Bina Nusantara University (BINUS)

2021–2025

Bachelor in Computer Science

Computer Science Student | GPA: 3.71 / 4.00

SMA Regina Pacis Jakarta

2018–2021

High School in Natural Science and Mathematics

Pengalaman Kerja

IT Support

Dewaweb (Dewacloud)

Jan 2025 — Mar 2026

Handled and resolved customer tickets related to hosting, domains, DNS, SSL/TLS, email services, and WordPress, maintaining 97–100% monthly performance scores.

→Managed service administration (renewals, invoicing, payment verification) using WHMCS and Zendesk.
→Troubleshot cloud environments including LiteSpeed configuration, access issues, MTR analysis, and environment recovery.
→Configured DNS mappings for WordPress deployments on Dewacloud PaaS.

IT Architect

Dewaweb (Internship)

Feb 2024 — Jan 2025

Designed and developed 10+ comprehensive Dewacloud workshop modules covering Docker, Kubernetes, and CI/CD, which were published and deployed for official internal training sessions.

→Designed workshop modules covering Docker, Kubernetes, and CI/CD.
→Assisted with platform architecture and internal documentation.

Prestasi & Penghargaan

🏆 Penghargaan

⭐ Ninja of the Year (2024) — consistent performance ratings of 97.5–100%

📜 Sertifikasi

✓cPanel Professional Certification

✓JetBackup 5 Certification